Core Conversion & System Upgrade
ANDROID USERS– Please delete the old and install the new app from Google Play.
APPLE iOS USERS– Your app will update automatically.
ONLINE BANKING UPDATE
When you attempt to log in for the first time, please use your existing Username and Password. You will be prompted to create a New Password. You can use the same password or create a new one. If you don’t remember your Username, you will need to create a new Username by clicking on FORGOT USERNAME from the login page.
STEP 1 | Enter your Username and Password
STEP 2 | Click on CREATE NEW PASSWORD
STEP 3 | Accept this disclosure
STEP 4 | VERIFY YOUR IDENTITY
- Enter your Username
- Enter your Social Security Number
- Enter 2 of the following – Email, Zip Code, or Last Name.
STEP 5 | Choose which method to reset your password: Text, Email, or Phone Call (If you are authenticating using this method, the call will be coming from 1-580-448-9162, Newkirk, OK).
STEP 6 | Input your Verification Code
IMPORTANT MESSAGE
We encourage you to complete your banking needs by Friday, May 31, 2024, before 5:00 p.m. HST. The conversion will start on Friday, May 31st at 5:30 p.m. HST and will limit access to all of Pearl Hawaii’s services.
TIMELINE
FRIDAY, MAY 24
If you use Online or Mobile Banking to pay bills, you will not be able to create or update payments from May 24th at 3 AM (9 AM EST). All previously scheduled payments will be processed as usual. Any payments scheduled with a processing date after 5/31/24 will be processed by our new vendor.
For your payments that are due between 5/24 – 6/7, please make any adjustments or schedule any new payments before May 24th.
This will not affect your ACH Payments.
MONDAY, MAY 27
5 AM HST – Registration for Online Banking will not be available.
THURSDAY, MAY 30
2 PM HST – SnapDeposit will not be available.
FRIDAY, MAY 31 Open Normal Business Hours (9 AM – 5 PM HST).
4 AM HST – Access to Online Banking will not be available.
12 PM HST – Limits will be placed on Debit and ATM cards.
Set card travel notices if you plan to travel out-of-state during the upgrade period (5/31 at 5:30 PM – 6/4 9 AM HST).
5:00 PM HST – Complete your banking needs before this time.
5:30 PM HST – SERVICES WILL NOT BE AVAILABLE.
Shared Branching will not be available.
Member Telephone Service (MTS) will not be operational.
SATURDAY, JUNE 1 | SUNDAY, JUNE 2 | MONDAY, JUNE 3
All locations are closed. Electronic services will be available on Monday, June 3rd (Time To Be Announced).
TUESDAY, JUNE 4
9 AM HST – All locations will reopen for business and services will be restored.
MONDAY, JUNE 17
Shared Branching services restored.
Upgrading our core system will position Pearl Hawaii for the future by introducing new technology that will enable us to expand our services and improve processing efficiency to better serve our members. While the changes will primarily affect our internal departments, members will notice key differences in their digital banking experience.
Some of the enhancements will include:
- A faster online and mobile banking experience
- Consolidation into a single app experience
- Improved SnapDeposit access
- Integrated mobile Credit and Debit Card controls
- Enhanced transactional notifications
- Greater access to emerging fintech technologies
- Credit monitoring services
- Account aggregation services
YOUR CORE CONVERSION QUESTIONS ANSWERED…
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Rates effective as of: December 5, 2025
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Although the Credit Union has approved this as a reliable partner site, please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of the Credit Union’s web site. The other party is solely responsible for the content of its web site.
We encourage you to read and evaluate the privacy and security policies on the site you are entering, which may be different than those of the Credit Union.
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